Support that treats you like a regular.
No ticket numbers you'll never hear about again. No bot asking you to rephrase. Real people who know restaurants, know your setup and answer quickly.
We're adding a lunch special Mon–Fri, 11 to 2. Brisket sandwich and a drink, $14.
Love it. I'll add it under a "Lunch special" category that only shows weekdays 11–2. Want a side choice (chips or slaw) on it?
Yes! Chips or slaw.
Done. It's live for Monday. Here's a preview link so you can check it 👀
For anything, big or small, from tonight's special to a new seasonal menu.
Send a question
Prefer to write it out? Use the form below and a person replies by email.
Live chat
For the "it's 5 PM and I need this fixed" moments. A real person answers, 24/7.
Support is available 24/7, including late nights, weekends and holidays.
Just ask
The things we handle so you don't have to.
- Price changes
- New dishes and specials
- Sold-out items for tonight
- Holiday and seasonal hours
- New or better dish photos
- Option and add-on tweaks
- Updating your header photo
- "Can the site do…?" questions
Common questions
Search before you ask. Or don't. We're happy either way.
How do I change a price or add a new menu item?
Just message support. We set up the item, price, options and photo for you, then let you know when it's live.
We ran out of something. Can you hide it for tonight?
Yes. Tell us what's out and when it's coming back, and we'll hide it so guests can't order it.
How do I update our hours for a holiday?
Just let us know the dates. We schedule the change and switch your regular hours back afterward.
Can you replace a dish photo I don't like?
Absolutely. Tell us which one and we'll find or polish a better photo and swap it in.
Where should I share my ordering link?
We help get it everywhere guests already look for you, starting with your Google Business Profile and social bios. Our resources have more ideas if you want them.
Can guests schedule orders for later?
Yes. Guests can order pickup or delivery for as soon as possible, or choose a time within your hours.
Can we offer delivery?
Yes, two ways. Use your own drivers with delivery zones, fees and minimums we set up for you, or turn on Uber Direct and Uber couriers handle the trip, with live SMS tracking for your guests. You can also use both.
Do I need to be technical to use Orderrit?
No. We build and maintain your site for you. If you can send a message, you're covered.
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